Frequently Asked Questions

Quick answers about shipping, orders, returns and payments. Our full Shipping policy and Refund policy always apply.

Where do you ship?

We currently ship to addresses in the United States only.

How much is shipping?

Standard shipping is free on every order to a U.S. address. Any shipping charge is always shown at checkout before you pay.

How can I track my order?

When tracking information is available, we email it to the address you used at checkout. Your order confirmation email also includes a link to your order status page.

How do I contact support?

Send us a message through our Contact page. For order questions, include your order number.

What happens after I order?

You receive an order confirmation email. Your order is then prepared and shipped by our fulfillment partners, and we email tracking information when it is available.

Can I cancel my order?

Contact us as soon as possible with your order number and we will let you know whether it can still be cancelled. Orders cannot be redirected once they have shipped.

How do returns work?

You have 30 days after receiving your item to request a return. Items must be unused, in the condition you received them and in their original packaging, with proof of purchase. Please request a return first and wait for our instructions before sending anything back. Some items, such as personal care goods and sale items, cannot be returned. See our Refund policy for details.

When will I receive my refund?

We notify you once we have received and inspected your return. If it is approved, the refund goes to your original payment method within 10 business days. Your bank or card issuer may take extra time to post it.

What if my order arrives damaged?

Please inspect your order when it arrives and contact us right away if an item is defective, damaged or not what you ordered, so we can evaluate the issue and make it right.

What should I do if tracking has not updated?

If your tracking has not updated for 7 days, contact us with your order number and we will help resolve it.

Can I change my shipping address?

Please double-check your address at checkout. If you need a change, contact us immediately with your order number. We cannot redirect orders once they have shipped.

Are all items shipped together?

Not always. Items in the same order may ship from different locations and arrive in separate packages.

Where can I find product specifications?

Each product page lists its specifications, what is included and how to use it. If something you need is missing, ask us through the Contact page.

What payment methods are accepted?

Accepted payment options are shown at checkout. They currently include major credit cards (Visa, Mastercard, American Express, Discover, Diners Club), Shop Pay, PayPal, Apple Pay and Google Pay.

How can I receive product updates?

Sign up with your email in the newsletter form at the bottom of any page. You can unsubscribe at any time.